Returns & Refunds Policy

Last updated: 14 August 2025
Who we are: Gym & Equipment (“we”, “us”, “our”) trading via gymandequipment.co.uk.

We want you to be pleased with your purchase. This policy explains how returns, cancellations and refunds work for orders placed online with us. It applies alongside your statutory rights under UK law.

1) Change‑of‑mind returns (distance selling)

• Cancellation window: You may cancel most online orders within 14 days of receiving your items, in line with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

• After you cancel: You then have 14 days to send the items back.

• Condition: Items must be unused, unassembled (where applicable), and returned with all original packaging, manuals and accessories. Please take reasonable care when inspecting goods at home—avoid assembling or using equipment if you may return it.

• Exclusions: We cannot accept returns for:

  • Customised or made‑to‑order items;

  • Perishables or sealed goods once unsealed for health/hygiene reasons (e.g., opened nutrition/rehab consumables if ever stocked);

  • Gift cards and final‑sale/clearance items clearly marked as non‑returnable.

2) Faulty or not-as-described items

Your rights are protected by the Consumer Rights Act 2015.

• 30‑day short‑term right to reject: If a product is faulty, you may reject it within 30 days of delivery for a full refund.

• After 30 days: We will offer a repair or replacement in the first instance. If that is unsuccessful or disproportionate, a refund or appropriate price reduction may be due.

• Damage in transit: Please report visible carrier damage within 48 hours of delivery (photos help us resolve this quickly).

3) How to start a return

• Contact our support team first so we can issue return instructions and an RMA (Return Merchandise Authorisation).

• Returns sent without an RMA may experience delays.

• For larger or palletised items, we can arrange a collection at cost (unless the item is faulty).

Get in touch:
Email: support@gymandequipment.co.uk
Mobile/WhatsApp: +44 7367053334
Landline: +44 1216614398

4) Return postage & responsibility

• Change of mind: You’re responsible for return shipping costs and for the goods until they reach our returns hub. We recommend a tracked and insured service.

• Faulty/incorrect goods: We’ll cover reasonable return costs or provide a prepaid label/collection.

5) Refunds

• Method & timing: Approved refunds are issued to your original payment method. Banks/card issuers can take 5–7 working days to post funds.

• Deductions: We may make a reasonable deduction if goods show handling beyond what’s necessary to establish their nature, characteristics and functioning (as permitted by the Consumer Contracts Regulations). Original outbound shipping is non‑refundable for change‑of‑mind returns where a paid delivery service was chosen.

6) Exchanges

If you’d like an exchange (e.g., different weight, size or colour), please contact us. We’ll confirm availability and the easiest way to proceed. Faulty items are handled under section 2.